Know Before You Go
Welcome to Richey Suncoast Theatre, the historic 1926 theatre on Grand Boulevard that has been home to live community theatre in Downtown New Port Richey since 1972. These guidelines cover most of what you need to know before your visit. Some shows and events have their own rules, so check your event page or call the Box Office at (727) 842-6777 if you have a question.
SECURITY AND BAGS
TICKETS FOR CHILDREN
SEATING, VIP BOXES, AND ACCESSIBILITY
TICKETS
Buy Only From Official Sources
The only official places to buy Richey Suncoast Theatre tickets are:
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Our website, richeysuncoasttheatre.com, which links to our secure OvationTix ticketing pages
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Our Box Office, in person or by phone at (727) 842-6777
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We are aware of unauthorized websites selling our tickets at inflated prices. Tickets bought anywhere else cannot be guaranteed, refunded, or replaced, and we are unable to help with orders placed through outside sellers. If you are not sure a link is ours, start at richeysuncoasttheatre.com or give us a call.
PLAN AHEAD
Refunds and Cancellations
All ticket sales are final. Tickets are not refundable unless a performance is canceled by the theatre and not rescheduled. When a refund is issued, it goes to the original purchaser.
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If a performance changes, we will do our best to reach ticket holders using the contact information on the order. Performers, dates, times, and programs may change without notice.
Why Your Ticket Matters
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Richey Suncoast Theatre is a 501(c)(3) nonprofit run with the help of dedicated volunteers. Every ticket and fee helps keep our historic building in good repair, supports our Box Office and guest services, and brings live theatre, concerts, and youth programs to our community.
Security and Bags
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For the safety of our guests, performers, and volunteers, bags may be checked when you arrive. We ask that each guest bring no more than one bag, such as a purse or small backpack. Weapons are not permitted anywhere in the theatre.
Ticket Prices and Fees
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The price you see on our ticket pages is the base price of your ticket. Any additional charges will be listed clearly at checkout before you pay.
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When you buy online, you choose how to receive your tickets: pick them up at the Box Office (Will Call), print them at home, or show them on your phone as mobile tickets.
Group Sales
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Bringing a group? Groups of 20 or more save 10% on tickets for select performances. Call the Box Office at (727) 842-6777 to reserve. A 20% non-refundable deposit holds your seats, and the balance is due one month before the performance. Group pricing is for members of your group only and may not be resold. Group orders that are resold may be canceled.
Gift Cards
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Gift cards are for tickets only. They expire one year from the date of purchase, are non-refundable, and cannot be exchanged for cash.
Lost Tickets and Will Call
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Lost your tickets or your confirmation email? Contact the Box Office and we will reprint them at no charge. Reprinted tickets are issued to the original purchaser and held at Will Call, where you can pick them up with a valid photo ID.
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Will Call tickets are held under the purchaser's name and are ready starting 45 minutes before the show, when the Box Office opens.
Credit Card Purchases
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We accept all major credit card types online, by phone, and at the Box Office, and cash is welcome at the Box Office. The cardholder may be asked to show a matching photo ID when picking up tickets. For questions about a charge, please contact your card issuer or the Box Office.
Tickets for Children
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Lap children are welcome when appropriate for the show, and every guest should be able to sit quietly through the performance. Some shows offer kids pricing. Some shows carry a recommended age, such as 13+ or 15+, so please check the show page before you buy. Some performances are not recommended for young children.
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Some events are restricted to guests 18 and older. Under Florida law regarding adult live performances, there are no exceptions for parents or guardians at these events, and ID may be checked at the door.
Ticket Resellers
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Ticket resellers, brokers, and resale websites are not authorized agents of Richey Suncoast Theatre. If you buy from them, you risk paying too much for tickets that are invalid, lost, or stolen, and we cannot notify you of show changes or cancellations.
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To protect our guests, we may cancel orders we believe were placed for resale, void and reissue tickets, or require that tickets be picked up at Will Call by the original purchaser with photo ID. Reissued tickets are not refundable. Guests holding invalid tickets may be denied entry. Entry requirements may change, and by buying a ticket you agree to the requirements in place on the day of the event.
Seating, VIP Boxes, and Accessibility
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Our 326-seat theatre includes the main floor, two private boxes with 4 seats each, and a balcony. Balcony and VIP Box seating is walk-up only and is reached BY STAIRS ONLY.
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VIP Box: each show offers our VIP Box option, a private box with 4 seats plus a snack and a beverage for each guest. Choose it at checkout or call the Box Office to upgrade.
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Wheelchair accessible seating is available, with 2 wheelchair spaces at every performance. Service animals are welcome. Assistive listening is available through our Auracast system. Let the Box Office know about any seating needs when you buy, and we will help you find the best spot.
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Arriving late: it happens. Late arrivals are welcome, and our volunteers will help you to your seat.
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Photos and recording: rules change depending on the performer. Some allow it and some don't, so please listen for the announcement before the show.
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ASL interpreted performances: select performances of our theatrical season are ASL interpreted for our Deaf and Hard of Hearing community. ASL dates are marked on each show's page.
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Parking: see our Parking page (richeysuncoasttheatre.com/parking) for lots and street parking near the theatre in Downtown New Port Richey.
Contact the Box Office
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Richey Suncoast Theatre
6237 Grand Blvd, New Port Richey, FL 34652
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Phone: (727) 842-6777
Email: boxoffice@richeysuncoasttheatre.com
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Box Office Hours: Wednesday to Saturday, 12:00 PM to 5:00 PM, and 45 minutes before every show.